Politique de remboursement

RETURN AND REFUND POLICY
Last updated: May 2026

At Gardenia Naturals Laboratories Canada Inc. ("we," "us," or "Gardenia Naturals"), 
your satisfaction is important to us. This policy explains how returns and refunds 
work for products purchased at www.gardenianaturals.ca.

1. RETURN WINDOW

You have 14 calendar days from the date your order is delivered to request a return. 
Requests submitted after this period cannot be accepted.

2. ELIGIBILITY REQUIREMENTS

To be eligible for a return, your product must meet ALL of the following conditions:

- Be unopened, sealed, and in its original packaging
- Be unused and in the same condition you received it
- Include all original labels, seals, and protective films intact
- Be accompanied by proof of purchase (order number or receipt)

For hygiene and safety reasons, we cannot accept returns of cosmetic products that 
have been opened, used, or had their factory seal broken. This is standard practice 
in the cosmetics industry and protects all of our customers.

3. NON-RETURNABLE ITEMS

The following items cannot be returned:

- Opened or used cosmetic products
- Products without their original seal
- Final sale items
- Custom or personalized formulations
- Gift cards
- Products purchased more than 14 days ago

4. HOW TO INITIATE A RETURN

To start a return, contact us at sales@gardenianaturals.ca with:

- Your order number
- The product(s) you wish to return
- The reason for the return
- Photos of the product showing the seal is intact

We will respond within 2 business days with return instructions and the return address.

Do not ship the product before receiving authorization, as unauthorized returns 
will not be processed.

5. RETURN SHIPPING

The customer is responsible for all return shipping costs, including any applicable 
duties, taxes, or customs fees. We recommend using a trackable shipping service 
and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Original shipping charges are non-refundable.

6. INSPECTION AND APPROVAL

Once we receive your return, we will inspect the product within 5 business days 
and notify you by email of the approval or rejection of your refund.

If the product does not meet the eligibility requirements (e.g., the seal is broken, 
packaging is damaged, or the product shows signs of use), we reserve the right to 
reject the return. In this case, the product will be returned to you at your expense.

7. REFUNDS

If your return is approved, we will process your refund within 7-10 business days 
to the original payment method used at checkout. Depending on your bank or card 
issuer, it may take an additional 5-10 business days for the refund to appear 
in your account.

Refund amounts include the product price only. Original shipping costs, return 
shipping costs, duties, and taxes are non-refundable.

8. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or different from what you 
ordered, please contact us within 7 days of delivery at sales@gardenianaturals.ca 
with photos of the issue. In these cases, we will cover all return shipping costs 
and provide a full refund or replacement at no additional charge.

9. EXCHANGES

We do not offer direct exchanges. If you wish to exchange a product, please return 
the original item (following the steps above) and place a new order.

10. INTERNATIONAL ORDERS

For orders shipped outside of Canada, the same policy applies. The customer is 
responsible for return shipping, customs duties, and any taxes incurred during 
the return process.

11. CONTACTFor any questions about this policy, please contact us:

Gardenia Naturals Laboratories Canada Inc.
Email: sales@gardenianaturals.ca
Phone: +1 (604) 670-7863
Website: www.gardenianaturals.ca

This policy complies with applicable consumer protection laws in Canada, 
the United States, and Mexico.